Returns & Exchanges
We want you to love what you bought, and if something isn't quite right, returning or exchanging it should be simple.
Quick summary
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Return window: 14 days from purchase in-store, or 14 business days from delivery for online orders
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How to return: start online through our return portal, or bring it to our Sioux Falls store
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Return label: after we approve your return, we email you a prepaid label. The label cost is deducted from your store credit, so you pay nothing up front.
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Exchanges: swap for a different size on the spot in our store, or request an exchange online through the return portal
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Refund type: store credit, issued as a gift card
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Condition: unworn and unwashed, with tags attached, plus your receipt or order number
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Final sale: sale items, single-use items, skincare, swimwear, undergarments, jewelry, handbags and seasonal items
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Cancellations: $10 cancellation fee if payment hasn't been collected yet. Once payment has been collected, orders can't be cancelled, but our return policy applies.
How to return an online order
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Start your return in our return portal within 14 business days of delivery. Every return must be approved by Love Marlow first.
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Share the details. Tell us what wasn't working with the item, and include your receipt or order number.
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Get your label. Once your return is approved, we'll email you a prepaid return label. The label cost is deducted from your store credit.
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Prepare the item. Make sure it's unwashed and unworn, with tags attached.
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Ship it back. Attach the label, then schedule a USPS pickup or drop it off at your local post office.
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Receive your credit. We email your store credit as a gift card code within 48–72 hours of receiving your return. Original shipping charges aren't refundable.
Prefer to skip shipping? You can return an online order in person at our Sioux Falls store within the same window.
Returning or exchanging in store
Bring your item and original receipt to our store within 14 days of purchase. You can exchange for a different size on the spot or return it for store credit.
Exchanges
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In store: exchange for a different size right away, as long as it's in stock.
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Online: request an exchange through the return portal. Shipping rates apply to the new item.
Item condition
To be accepted, items must be unworn and unwashed, with all original tags attached, and include a receipt or order number. We can't accept items that:
- are final sale
- smell of cigarette smoke or laundry detergent
- show visible signs of wear or use
Returns that don't meet this policy may be denied or charged a restocking fee of up to 25% of the original price.
Final sale items
These can't be returned or exchanged: sale items, single-use items, skincare, swimwear, undergarments, jewelry, handbags and seasonal items.
Holiday returns and exchanges
For in-store purchases made November 1 through December 31, the return window with a gift receipt is extended to January 15.
- Store credit is issued as a gift card for the original purchase price, minus return label costs and any restocking fee.
- Sale items, earrings, single-use items, leggings and undergarments remain final sale, with no exceptions.
- To request a return label for a holiday return, email or call Love Marlow.
Order cancellations
Need to cancel an order? Contact us as soon as possible.
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Before payment is collected: we can cancel your order for a $10 cancellation fee.
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After payment is collected: the order can no longer be cancelled. You can return it under this policy once you receive it, as long as it isn't a final sale item.
Damaged or defective items
Please inspect your order when it arrives. If something is damaged or defective, report it within 3 days of delivery by starting a return in our return portal and uploading a photo of the item. Our customer service team will respond within 24 hours.
Shipping information
- All U.S. orders are subject to applicable state sales tax, and shipping rates apply.
- Delivery times depend on the shipping option you choose. We'll email you tracking information once your order ships. Once a package is with the carrier, Love Marlow isn't responsible for how long delivery takes.
Lost, stolen or undeliverable packages
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Lost or misdirected in transit: let us know right away so we can start the process. We'll work with USPS and you to find the best outcome.
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Incorrect address: we aren't responsible for lost or stolen packages when an incorrect address was provided.
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Undeliverable packages: packages returned to us as undeliverable will be reshipped at the customer's expense.
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Marked delivered but not received: please file a claim with the delivery service. To help with a replacement, we require a copy of the police report you filed. Because tampering with U.S. mail is a federal crime, Love Marlow isn't responsible for replacing packages stolen after delivery.
Price adjustments
We don't offer price adjustments on items you've already purchased.
Gift cards
Love Marlow gift cards, including store credit issued as a gift card, are non-refundable and can't be exchanged for cash. They're non-transferable and can't be split into multiple balances. Gift cards can be used toward merchandise only, not services.
Return address
Love Marlow
2400 South Marion Road, Suite 150
Sioux Falls, SD 57106
Questions? Contact us at shoplovemarlow.com/pages/contact-us. We're happy to help with sizing before you buy, too.
To start a return please use our return portal HERE.
