Returns & Exchanges Policy

Returns & Exchanges Policy

In-Store Purchases:

• Items may be exchanged or returned for store credit within 14 days of purchase.
• To qualify for exchange or store credit:
• Items must be unwashed and unworn, with tags attached.
• An original receipt is required.
• The following items are final sale and cannot be returned or exchanged:
• Sale items
• Swimsuits
• Undergarments
• Jewelry
• Handbags
• Seasonal items
• Final sale items will not be accepted.
• Returns that do not comply with this policy may be denied or subject to a restocking fee of up to 25% of the original price.
• To start a return please use our return policy HERE.

Holiday Returns & Exchanges:

• For in-store purchases made between November 1st and December 31st, the return window with a gift receipt is extended until January 15th.
• Store credit will be issued as a gift card, reflecting the original purchase price minus return label costs and any applicable restocking fee.
• Items will not be accepted if they:
• Are final sale
• The smell of cigarette smoke or laundry detergent
• Show visible signs of wear or use
• Sale items, earrings, single-use items, leggings, and undergarments remain final sale with no exceptions.
• To request a return label, please email or call Love Marlow.

Shipping Information:

• All U.S. orders are subject to applicable state taxes. Shipping rates apply.
• Shipping timelines vary depending on the selected shipping option. Once the order ships, tracking information will be sent via email. Love Marlow is not responsible for the shipping timeframe.

Lost or Stolen Packages:

• Love Marlow will do our best to assist with packages determined to be lost or misdirected in transit. It is the customer's responsibility to inform us if packages are lost or misdirected so we can start any processes on our end. Love Marlow will work with USPS and the customer to determine the best outcome.
• We are not responsible for lost or stolen packages if the customer provides an incorrect address.
• Undeliverable packages returned to us will be reshipped at the customer’s expense.
• Customers should file a claim with the delivery service for packages marked as delivered but not received. We require a copy of the police report filed to assist with replacements. Ultimately, Love Marlow is not responsible for replacing stolen packages once delivered, as tampering with US mail is a federal crime.

Online Returns:

• Items may be returned for store credit within 14 business days from the delivery date.
• To qualify for store credit:
  • All inquiries must be initially approved by Love Marlow please start a return in our return portal HERE.
  • Items must be unwashed and unworn, with tags attached.
  • A receipt must be provided.
• The following items are final sale and cannot be returned:
  • Sale items
  • Swimsuits
  • Undergarments
  • Jewelry
  • Handbags
  • Seasonal items
• Store credit is issued as a gift card and will not include original shipping costs. Gift card codes will be emailed within 48-72 hours of receiving the return.
• Items that:
  • The smell of cigarette smoke or laundry detergent
  • Show visible signs of wear or use
  • Final sale items will not be accepted.
• Non-compliant returns may be denied or subject to a restocking fee of up to 25%. No exceptions.

Online Exchanges:

• We offer exchanges, to submit an exchange please use our return portal HERE.
• Shipping rates apply to all orders.

Defective or Damaged Merchandise:

• Inspect all items upon receipt. Report damaged or defective items within 3 days of delivery.
• Submit a return HERE and upload an image of the defective/damaged item. Customer service will respond within 24 hours.

Steps to Start the Return Process:

1. Contact Love Marlow: Start a return in our return portal HERE.
2. Please provide Details: Explain what wasn’t working with the item and include your receipt or order number.
3. Receive Return Label: We will email you a return label once it is approved.
4. Prepare the Item: Ensure the item meets the return eligibility criteria (unwashed, unworn, tags attached).
5. Ship the Item: Use the provided label to send the item back to us. Set up a  pick-up or stop at your local post office. 

Price Adjustments:

• Love Marlow does not offer price adjustments on previously purchased items.

Gift Cards:

• Love Marlow gift cards are non-refundable and cannot be exchanged for cash. Gift cards are non-transferable and cannot be split or divided into multiple balances.
  Please note: Gift cards may only be used toward the purchase of merchandise and cannot be applied to services.

Return Mailing Address: Love Marlow
2400 South Marion Road, Suite #150
Sioux Falls, SD 57106