Returns and Exchanges

Returns & Exchanges:
Love Marlow willingly accepts returns for unwashed, unworn, unaltered products with tags attached. (No refunds will be provided. In-store credit only.)
Returns must be within 14 days of original purchase date and a receipt must be present. Purchase date for in-store pick-up item(s) is date payment was collected.
Credit will be issued in the form of a gift card for the price the item(s) was purchased at.
Items that are final sale, smell of cigarette smoke, laundry detergent, or have visible wear from use, will not be accepted.
All returns are subject to denial or a $5 restocking fee if they do not meet our return policy.
All sale items, earrings, leggings, are final sale items. No exceptions, no exchanges.

Shipping:
All United States orders are subject to state tax, if applicable. Shipping rates do apply. Shipping dates vary based on selected shipping option. Tracking information is provided via email when the order has shipped.

 

Lost or Stolen Packages:
Shipments lost or misdirected in transit to the destination will be reshipped to the customer once it has been determined the original shipment cannot be delivered within a reasonable time frame.
We are not responsible for lost or stolen shipments when incorrect address is provided by the customer. Any packages returned to us as undeliverable will be reshipped at customer expense.
We are not responsible for refunding or replacing shipments for packages shown as delivered. We will supply order and tracking information for customers to file a claim with delivery service. We will work with customers to replace packages after sending us a copy of their filed police report.

 

Online Returns:
Love Marlow willingly excepts returns for unwashed, unworn, unaltered products with tags attached. (No refunds will be provided. In-store credit only.)
Returns must be within 14 days of original purchase date and a receipt must be present.
Credit will be issued in the form of a gift card for the price the items were purchased at. Gift card codes will be sent via email for the amount of the returned item(s).
Original shipping cost will not be included in the credit.
Credit for returns will be issued within 48 - 72 hours from the time we received your return.
Items that are final sale, smell of cigarette smoke, laundry detergent, or have visible wear from use, will not be accepted.
All returns are subject to denial or a $5 restocking fee if they do not meet our return policy.
All sale items, earrings, leggings, are final sale items. No exceptions, no exchanges.

 

Online Exchanges:
Due to limited quantities, we are unable to offer exchanges. However, upon receiving your credit for your return, you can repurchase the correct size/ style if it is still available.
Shipping rates due apply.

 

Defective or Damaged Merchandise:
Please inspect your order immediately upon receiving. If you believe you have received damaged or defective merchandise you must contact us within 3 days of receiving your shipment. Please email picture of the damaged/ defective item to info@shoplovemarlow.com and you will hear back from customer service within 24 hours. Please include the order number in the subject line.
Love Marlow does not offer price adjustments on previously purchased items.
Please send returns to:
Love Marlow
2400 South Marion Road Suite #150
Sioux Falls, SD 57106